FAQ

IntegralShade is dedicated to satisfying your window coverings needs, and to providing you with the best possible shopping experience.

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How to measure windows.

In Integral Shade, you can safely pay through PayPal.

We can ship worldwide. But our product prices are based on US. Additional shipping charges may apply outside of the U.S. & Canada. Please contact us by email.

integralshades@gmail.com

If we make a mistake, we’ll make it right. That’s our 100% Satisfaction Guarantee. If there are missing parts or your order is damaged, please contact email us. We’ll do everything we can to correct our mistake and get you a complete, undamaged order as soon as possible.

integralshades@gmail.com

Duties, taxes and other surcharges imposed by your country regulations are not included.
Please check your country’s customs, taxes and other surcharges.

Shipping to the United States and Canada is $ 40.
Shipping to Australia and New Zealand is $ 60.
For other countries $ 80.
However, free shipping on orders over $ 1000.

In some outlying areas, there may be additional shipping charges. If applicable, we will inform you after payment, so please check the mail.

integralshades@gmail.com

It takes about 3 day to make the product.
Delivery to USA takes about 4~5 business days.
It takes 6 ~ 7 business days from order to delivery completion as soon as possible.(Excluding Saturdays, Sundays and holidays)

If there is a defect in material or workmanship or we made the wrong size, we will exchange or repair your window coverings at no cost to you for up to 90 days. We will even pay the shipping for you to send the product back, and we’ll cover the shipping to get the replacement or repaired products again to you.

Please remember that because these are custom-made products, we cannot offer a refund unless a product is defective.

At IntegralShade.com we understand your time is valuable. Most orders are held for 24 hours to allow you to make changes.If you’d like to change or cancel a recent order, please email us.

integralshades@gmail.com

Please remember that because these are custom-made products, we cannot offer a refund unless a product is defective.

Need Support?

We will support our customers based on their expertise and trust in Integral Shade.

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